- Monitor and manage live operations to ensure a great customer experience.
- Ownership over resolving all open tickets through analyzing each case, and taking quick & corrective actions where necessary.
- Coordinating with multiple stakeholders & communicating with internal teams to ensure ticket closure & customer satisfaction.
- Manage customer escalations, effectively & timely deescalating customer issues.
- Support day-to-day coordination of operational activities to meet business objectives.
- Accountable for meeting individual (KPIs) and team goals.
- Utilize creative problem solving to address customer needs & innovate on ways to improve customer experience.
Experience: Looking for university graduates with a motivation to hop in with the team!
