Customer Experience Representative

Job Detail

Responsibilities

Can handle multiple chat sessions in Arabic and English
Handle high amounts of incoming chats and tickets
Identify and evaluate customers’ needs to deliver satisfaction
Build sustainable relationships of trust through open and interactive discussion
Provide accurate, valid and comprehensive information by using the right methods and tools
Reach personal/customer service team targets
Manage complaints, provide proper solutions and options within the time limits, and follow up to secure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Go the extra mile to engage customers

Requirements

Some proven customer support experience or experience as a client service representative for at least 6 months
Track record of not just reaching but exceeding targets
Strong administration skills and active e-listening capabilities
Experience with CRM systems and practices
Customer orientation and capacity to adapt to and respond to different types of characters
Exceptional communication and presentation skills
Ability to multi-task, prioritize, and control time effectively
Hold a bachelor’s degree in any discipline.