First full operator for whole telecommunication services & the largest company the in telecommunication industry across Egypt. Providing mobile services / Data legacy & non legacy services / ADSL services / Technical solutions.
Responsible for reporting defects & root causes of complaints either internally or externally
Managing and reviewing credit history
Creating manual adjustments
Stakeholder in process initiations to prevent losses and maximize customer satisfaction by providing acceptable service level agreements.
Analyzing Monthly & yearly for enterprise complaints
Analysis of all reports through Excel and Power BI related to agents’ performance and present it to our stakeholders
