About Mahmoud Ayman
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Academic Level Bachelor Degree
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Gender Male
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Industry Software Development & Information Technology (IT)
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Viewed 755
About me
Actively manage and support DevOps and SysOps processes with a focus on efficiency and reliability.
Handle the end-to-end management of Jira tickets, including creation, prioritization, and assignment to the appropriate SysOps, DevOps, and other relevant teams.
Oversee and streamline the ticketing process in Jira, ensuring timely resolution and proper workflow management across all teams.
Collaborate closely with cross-functional teams to ensure smooth operations and continuous improvement in system processes.
Education
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2014 - 2018
Nile academy for engineering & technology
Bachelor's degree, Management Information Systems and Services