About Maged Salem

  • Academic Level Degree Bachelor
  • Gender Male
  • Industry Business Consulting & Development
  • Viewed 216

About me

Seeking to enhanced and to fully apply my professional knowledge and personal interest in different developmental and social domains.

Education

Experience

  • 2021 - Present
    OTalents

    Project Manager l OTalents

    – Determine project objectives.
    – Create business canvas for projects.
    – Research resources and plan partners needed to reach objectives.
    – Follow business canvas by creating Project cycle.
    – Track project costs to meet budget.
    – Connect between different teams to ensure a smooth flow of work.
    – Provide project updates to stakeholders regarding updates and changes,
    – Monitor progress and make adjustments as needed.

  • 2021 - Present
    Berlitz

    English instructor l Berlitz

    – Teaching English as a second language.
    – Conducting Entry assessment to identify the student’s level in different skills like.
    – Delivering the Berlitz method and representing the company through its different projects.
    – Preparing individual action plans for each student based on their strengths and weaknesses.
    – Conducting level assessments to ensure the effectiveness and the proper flow of the course with each student.

  • 2020 - 2021
    E3 Learning Center

    English Coach l E3 Learning Center

    – Teaching English for adults above 18 years old on 1 to 1 basis.
    – Conducting Entry assessment to identify the student’s level in different skills like:
    – Planning the course based on the entry assessment results and the entity’s outlines.
    – Correcting daily tasks and giving daily feedback.
    – Conducting monthly assessments to ensure the effectiveness and the proper flow of the course with each student.

  • 2020 - 2021
    Sun of Glory International school

    Social Studies teacher l Sun of Glory International school

    – Teaching American Social studies curriculum from grade 4 to grade 6
    – Preparing material, activities, presentations, videos for the mentioned years
    – Conducting online and onsite classes
    – Conducting weekly / biweekly quizzes
    – Creating exams, quizzes, and tasks on regular basis following the school rules for the mentioned years.
    – Member of the data analysis committee.
    – Member of the team presenting in front of the Cognia Accreditation representatives.

  • 2019 - 2021
    Aquarium Center for culture and education

    Tutor in Aquarium Center for culture and education

    – Managing Administrative work, booking, accounting, scheduling, registrations from 2019 to 2020
    – Tutoring British English Curriculum From year 1 to year 7.
    – Tutoring American English Curriculum grade 1 and 2.
    – Tutoring British Social Studies Curriculum from year 1 to year 7.
    – Tutoring American Social Studies Curriculum from grade 1 to grade 7.

  • 2018 - 2020
    OSN

    First Class Executive l OSN

    – Handling escalations and complaints.
    – Customer satisfaction reassurance.
    – Technical support.
    – Testing system changes, bugs and issues, new fixes.
    – Applying new updates.
    – Linking between front line agents and back-end engineer.

  • 2018 - 2018
    VIS (Ireland)

    Tech-admin Support at VIS (Ireland)

    – Back Office Support
    – Testing system and bug fixes
    – Reporting new issues and applying fixes
    – Linking between front line agents and back-end engineers
    – Upgrading existing contracts with customers.
    – Conducting training and coaching for existing agents.

  • 2016 - 2016
    Progress Expo Service

    Tele-sales agent l Progress Expo Service

    – Offering accommodation for exhibitors and companies attending expositions, trade fair, exhibitions, shows…etc.

  • 2014 - 2016
    VIS (UK)

    Second Line Technical Support l VIS (UK)

    Advanced Cellular and none Cellular technical support for agents and consumers.

  • 2014 - 2014
    Emerging media

    Tele-sales agent l Emerging media

    – Telemarketing of goods and services to UK residence and filling surveys.
    – Resolves customer complaints by investigating problems, developing solutions, preparing Progress reports.
    – Services existing accounts, and establishes new accounts.

Languages

Arabic
Proficient
English
Proficient

Skills